We want you to shop with confidence at BeautyZoneStore. If for any reason you’re not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
Orders can be canceled within 12 hours of purchase, as long as they have not yet been processed or shipped. To request a cancellation, please contact us at support@beautyzonestore.com as soon as possible.
You may return most items within 60 days of delivery if the item is:
Unused and in its original condition
In the original packaging
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Please contact our support team at support@beautyzonestore.com before returning any items — we’ll guide you through the return process.
Returns sent without prior authorization will not be accepted.
You are eligible for a full or partial refund in the following situations:
Full refund if you do not receive your order within 45 business days, excluding the 2-5 day processing period
Full or partial refund if the item you receive is not as described
Full refund if the item is lost or undeliverable due to our error
Refunds are not available in the following situations:
You provided an incorrect shipping address
Your package was delayed or lost due to customs or other uncontrollable circumstances
Refunds are processed to the original payment method within 5-10 business days after we confirm eligibility.
To start a return or refund process, please reach out to our support team at:
📧 support@beautyzonestore.com
We are always happy to help and committed to making your experience positive.
218 North West 24th Street Miami FL 33127
